FAQ

Have questions about the Raising Cane’s Guest Survey or how to claim your free reward? You’re not alone! Below is a complete list of the most commonly asked questions about RaisingCanes.com/Survey, from how it works to how you can win free meals for an entire year.

Read Raising Cane’s sweepstakes official rules

Frequently Asked Questions RaisingCanes.com/Survey

  • Question: What is RaisingCanes.com/Survey?

Answer: RaisingCanes.com/Survey is the official online customer feedback program hosted by Market Force on behalf of Raising Cane’s. It allows customers to share their experience after dining at any Cane’s location and receive rewards such as a free item or entry into a sweepstakes for “Free Cane’s for a Year.”

  • Question: What do I need to take the survey?

Answer: To participate in the survey, you’ll need:

  • A valid Raising Cane’s purchase receipt
  • A 16- or 18-digit survey code printed at the bottom
  • A device with internet access
  • The ability to complete the survey within 3 days of your visit
  • Question: Where do I access the survey?

Answer: Visit https://raisingcanes.com/survey, which redirects you to the secure survey platform: https://raisingcane.survey.marketforce.com

  • Question: How long does the survey take to complete?

Answer: The survey takes about 3 to 5 minutes to complete. You’ll answer a series of multiple-choice questions about your most recent visit, food quality, staff service, and restaurant cleanliness.

  • Question: What kind of questions will I be asked?

Answer: Questions generally include:

  • Was your food hot and fresh?
  • Was the staff friendly and helpful?
  • How clean was the restaurant?
  • How satisfied were you overall?

Your answers help Raising Cane’s improve customer service and quality across all locations.

  • Question: What do I get after completing the survey?

Answer: After completing the survey, you’ll receive a validation code. Write this code on your original receipt and take it with you during your next visit to redeem a free menu item such as a drink, side, or combo offer based on location and promotion.

  • Question: Is there a limit on how many times I can take the survey?

Answer: Yes. You can only take one survey per receipt. However, if you visit multiple times and collect separate receipts, you can take the survey again with a new code each time.

  • Question: What is “Free Cane’s for a Year”?

Answer: “Free Cane’s for a Year” is a monthly sweepstakes prize awarded to one randomly selected survey participant. The winner receives:

  • 36 Box Combo Meals
  • Delivered as 3 meals per month for 12 months
  • Approximate Retail Value (ARV): $452
  • Provided on a Cane’s Rewards Card
  • Question: How do I enter the sweepstakes?

Answer: After completing the survey, you’ll be invited to enter the sweepstakes by providing your contact details (name, phone, email, address). No additional purchase is required for entry beyond completing the survey.

  • Question: Can I enter without making a purchase?

Answer: Yes. Raising Cane’s allows mail-in entries to the sweepstakes for those who do not wish to make a purchase. You must follow the instructions provided in the official sweepstakes rules on the Cane’s website.

  • Question: Who is eligible to participate in the survey and sweepstakes?

Answer: To be eligible, you must:

  • Be at least 18 years old
  • Be a legal U.S. resident, including D.C. and Guam
  • Not be an employee of Raising Cane’s or Market Force, or an immediate family member of one
  • Question: Is the survey safe and legit?

Answer: Yes, 100%. The survey is operated by Market Force, a trusted third-party research company. Your data is handled securely, and your feedback is used solely for service improvement and sweepstakes purposes.

  • Question: How long is the validation code valid?

Answer: Your validation code is typically valid for a few weeks, depending on the store location. You should redeem it as soon as possible. Expiry details will be shown on your survey completion screen.

  • Question: What happens if my receipt code doesn’t work?

Answer: If you experience issues entering your receipt code, double-check that:

  • The code is entered exactly as shown
  • You are within the 3-day entry window
  • The code is valid and has not already been used

Conclusion

If your question wasn’t answered above, feel free to contact the Raising Cane’s support team directly or visit your local Cane’s restaurant for help. Your feedback and participation make a difference!

For More Information Visit RaisingCanes.com/Survey